Services · WhatsApp Business

Professional WhatsApp Business for companies

We set up a professional WhatsApp Business API with conversational bots that serve customers 24/7, CRM integration and approved templates for bulk campaigns.

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WhatsApp is the dominant communication channel in Latin America. But handling it manually with a single personal number doesn't scale: slow replies, missed messages, no metrics and frustrated customers. Professional WhatsApp Business is something else: the official API, a bot that handles common inquiries 24/7, CRM integration to keep customer context, pre-approved templates to send reminders or promotions, and clear metrics (response times, conversations per agent, conversions). At WeTico CR we set up the entire stack: Meta approval for the WhatsApp Business API, integration with a Business Solution Provider (Twilio, 360dialog, Gupshup as appropriate), development of the conversational bot for your use cases (booking, FAQs, sales, support), integration with your CRM or management system, and dashboards with operational metrics.

What's included

Everything you need, in one service.

Meta approval for the WhatsApp Business API
BSP selection and integration
Conversational bot development
Integration with the business website
Integration with your CRM or management system
Multiple human agents for escalations
Metrics and conversations dashboard
Compliance with Costa Rica's Law 8968 on data protection
Training for your customer-service team
Ongoing support + bot tweaks based on real metrics

How it works

A transparent process from start to finish.

Conversational design

We map which cases the bot handles, whether it's a sale or booking an appointment, adapting to any situation.

Technical setup

We manage Meta approval, configure the BSP, build the conversational flow and integrate with your CRM.

Validation with real cases

We test the bot with real cases together. We adjust replies, flows and handoffs until it feels natural.

Launch and optimization

We go live. We monitor real conversations and keep tuning the bot week by week for your business.

Typical use cases

Companies that benefit from this service.

Appointment booking

A clinic, salon, office or barbershop that gets many booking requests over WhatsApp. A bot that shows availability, confirms and sends a reminder the day before the appointment.

Automated customer service

A company with many repetitive inquiries (order status, hours, locations). A bot that answers and only escalates complex cases to a human.

Fast quoting

A business where people constantly ask for prices. A bot that gathers basic data, gives an instant quote and only escalates cases needing personalization.

Frequently asked questions

What clients ask us most about professional whatsapp business.

How long does it take to go live?

Between 3 and 6 weeks. Meta approval takes 1–2 weeks, bot development 2–3 weeks, and the validation phase 1 week. We keep you posted at each milestone.

Can it handle natural Spanish?

Yes. For guided cases (booking, lookups) we use button flows — more reliable. For open-ended cases we use NLP models trained in Spanish. We mix them depending on the case.

How much does the WhatsApp Business API cost?

There are two parts: Meta's own platform costs (which vary by volume and conversation type) and our setup and integration work. We put together a fixed quote with the details for your case.

Can you send bulk campaigns?

Yes, via templates pre-approved by Meta (important: WhatsApp is strict about this to prevent spam). Templates are approved in 1–2 days. Ideal for reminders, promotions and announcements.

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