Free initial audit
We visit your company, map devices, servers, network and critical processes. We identify risks and opportunities and deliver an executive assessment in under 7 days.
Services · IT Support
Managed IT support for companies in Costa Rica
Your team shouldn't lose hours solving technical problems. We provide a complete service of administration, proactive monitoring and support so your operation keeps running smoothly.
WeTico CR's managed IT support is an end-to-end service designed for companies that need their technology to just work without having to think about it. Instead of calling a provider every time something breaks, we operate as your outsourced IT department: we monitor your devices, handle your team's tickets, proactively maintain your infrastructure and give you full visibility through our WeTico Portal. We work with companies from 5 to 100+ devices, adjusting the scope to your operational reality. All under a predictable monthly plan, with no surprise invoices.
What's included
Everything you need, in one service.
- Support during business hours
- Scheduled preventive maintenance of devices
- WeTico Portal to open and track tickets
- Advisory on device and license purchases
- Full onboarding of your team at no extra cost
- 24/7 proactive monitoring of servers and critical devices
- Managed inventory of hardware and software
- Monthly reports of activity and response times
- 24/7 emergency support available as an add-on (1h SLA)
- No minimum term, cancel with 30 days' notice
How it works
A transparent process from start to finish.
Proposal and plan
We present the exact scope of the service, the monthly investment and the KPIs we'll monitor. No surprises: what we say is what we charge.
Onboarding and setup
We install monitoring agents, set up your WeTico Portal and train your team. All without interrupting your operation.
Ongoing operation
We monitor all your services, actively looking for areas to improve. Your team stays focused on their work and your clients.
Typical use cases
Companies that benefit from this service.
Organizations with no in-house IT
A 10–30 person company that today solves every technical issue by calling multiple providers, losing productive time. With our support, everything goes through a single point of contact.
Growing company that's professionalizing
An operation that grew organically and now needs order: clear inventory, traceable tickets, monitoring of critical servers and modern devices.
Critical operation with SLA
A company where a systems outage costs real money every hour. With a 1-business-hour SLA + a 24/7 emergency channel.
Frequently asked questions
What clients ask us most about managed it support.
How long does it take to get started?
Between 7 and 14 days from signing. It includes inventory discovery, monitoring setup, creation of your company's WeTico Portal and team training.
Do I still need an in-house technician?
No. For companies up to ~50 devices, our managed support fully replaces the need for in-house IT. For larger companies we complement your internal IT by handling the operational side, freeing your team to focus on projects.
What happens outside business hours?
The base plan covers business hours. For after-hours emergencies we offer a 24/7 Priority Support add-on with a 1-business-hour response SLA and a direct WhatsApp channel. We activate it based on your needs.
How is the service billed?
A fixed monthly fee based on the number of managed devices ($26 per device) plus the add-ons you choose (advanced monitoring, managed backups, etc.). Use our calculator for an instant estimate.
Do you serve companies outside San José?
Yes. Most support is remote, so we serve companies across Costa Rica. For on-site visits we have direct coverage in the Greater Metropolitan Area (San José, Heredia, Alajuela, Cartago) and coordinate visits to more remote areas.
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See detailsReady to get started?
Get a quote for this service with the calculator or book a call with us. We reply within 24 business hours.