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In short
An AI-powered WhatsApp bot answers your customers on your company's number, at any hour, using your business's real information: services, prices, hours and availability. It books appointments, takes orders or lead details and, when the conversation calls for it, hands it off to someone on your team with the full context.
Challenges
What's included
Your number verified on Meta's platform, with no unauthorized apps that risk getting you blocked.
It answers with your services, prices, hours and policies, and recognizes when it doesn't know something.
It offers available times, confirms appointments, takes orders and sends reminders.
It detects when someone from your team should step in and hands over the full conversation.
Several agents handle the same number from their computers, with assignments and notes.
Every contact is saved in the CRM with its source, and you see conversations, response times and conversions.
Key questions
What to know about AI WhatsApp bot
The WhatsApp Business app works on a few devices and is designed for manual customer service. The WhatsApp API platform connects the number to a system: bots, several agents at once, CRM integration and Meta-approved template messages. To automate with AI safely, you use the API.
It can happen if it answers without limits. That's why it is configured to reply only with the information you approve, to say it doesn't know when something isn't in its knowledge base, and to hand the conversation to a person on sensitive topics such as complaints or payments.
Meta charges for template messages initiated by the business, such as reminders or promotions, according to its current rates by country and category. Replies to a customer within 24 hours of their last message carry no per-message cost. We help you estimate that cost based on your volume.
Comparison
| Aspect | Custom | Off-the-shelf |
|---|---|---|
| Replies | With your business's information and tone | Rigid option menus |
| Link to scheduling, CRM or inventory | Queries your systems in real time | Fixed replies without real data |
| Getting started | Weeks, including Meta verification | Fast with basic flows |
| Handoff to a person | With the full conversation context | Depends on the tool |
| Conversation data | In your own database | On the vendor's platform |
FAQ
In most cases, yes. We review how you use that number today to choose a way of connecting it that won't interrupt your customer service.
Yes. It replies in the language the customer writes in, which is very useful in tourist areas.
Conversations are stored in your system, with consent and security measures in line with Costa Rica's Law 8968 on personal data protection.
Yes, using Meta-approved templates that are sent automatically before each appointment.
It depends on the features, such as scheduling, orders or CRM integration, and on conversation volume. We give you a fixed quote after a free assessment; Meta's charges are itemized separately.
Add-ons
Tell us how you work today and we'll suggest where to start. The assessment is free.